Telco Billing Officer

About Us

VicTrack is the custodial owner of Victoria’s rail transport land, assets and infrastructure. We work to protect and grow the value of the portfolio, to support a thriving transport system and make travel and living better for all Victorians. With much of our asset portfolio dedicated to rail transport – our land, infrastructure, trams, trains and telecommunication networks – our focus is on strategic asset management and supporting the delivery of better transport solutions.

When you join VicTrack, you'll become part of an organisation that celebrates the diverse backgrounds, perspectives, and life experiences of our people. We are committed to fostering a workplace that mirrors the diverse communities we serve. Everyone is welcome to apply for a role at VicTrack and we encourage open discussions about any adjustments you might need during the recruitment process or within the role. If you have a disability or specific access requirements, please let us know how we can offer you additional support.

Benefits

• Free travel on all public transport – Trains | Trams | V/Line
• 17.5% leave loading
• 1 x Extra day off (EDO) per month
• Flexible work environment | hybrid work – 2 x days in office, 3 x days WFH
• Stable work environment - Victorian Government state-owned enterprise
• 16 weeks paid parental leave (36 unpaid)
• Comprehensive health & wellness programs
• Free access to on-site gym and end of trip facilities
• Training and development opportunities to help you grow and develop your career

The challenges of our fast-growing sector put our people at the front of some of Victoria’s most exciting projects in telecommunications, property development and project delivery – with job opportunities as diverse as our organisation.

The Role

The Telco Billing Officer supports the Senior Finance Manager to manage the billing processes for the Telecommunications Group, to enable effective management of the debt management processes, and to enhance economic sustainability for VicTrack.

Key Responsibilities:

• Process major VicTrack controlled billing batches including invoicing, ensuring integrity and accuracy of data integration between the billing system and the financial system
• Process all billing invoices for Telco utilising the billing and financial systems and distribute accurate invoices to customers with necessary supporting data in a timely manner
• Process debt collection tasks and administer the aged debt process as requested. Recommend possible write-offs ensuring debt level meets operational needs
• Implement processes to ensure credit terms and limits are appropriate for new and existing customers
• Assess financial positions for key customers in a timely manner and monitor material changes
• Assess customer queries utilising knowledge of applicable systems to analyse queries and respond to all relevant stakeholders
• Provide support to the Senior Telco Billing Officer and Credit Controller in day-to-day billing tasks
• Assist other business units on customer billing enquiries
• Provide recommendations for improvements to billing processes and procedures to improve data quality and to ensure ongoing compliance

Knowledge & Experience:

• Previous experience in Billing and Debt Management function
• Extensive proven Accounts department experience
• Excellent knowledge of accounts payable and receivable procedures
• Good technical knowledge, and/or telecommunications industry experience (desirable)
• Experience in process improvement in driving productivity and efficiency gains
• Working knowledge of databases

To Apply

***PLEASE ONLY SUBMIT YOUR RESUME AND/OR COVER LETTER IN PDF FORMAT

If you are interested in this exciting opportunity with us, please click apply and submit your resume in PDF format only. All applications are strictly confidential.

We are proud to be recognized by WORK180 as an employer of choice for women. Explore the WORK180 website to learn about our benefits and policies. Research shows that 60% of women and underrepresented groups may decide not to proceed, even after drafting an application. We believe diversity strengthens every team, so even if you don't meet every qualification, we still encourage you to apply!

Offer of employment is strictly subject to successful background (pre-employment screening) and criminal history check. VicTrack is an equal opportunity and human rights employer.

Closing Date: 18/08/2025